Tuesday, November 13, 2007

Just The Ticket: Refund Information

Just The Ticket: Refund Information

As I noted on Saturday, some of the announced ticket refund procedures in light of the Broadway stagehands strike had me fit to be tied.

If you're holding tickets for a show that has been cancelled due to the strike (and it's important to note here that Wednesday matinee performances won't occur at theatres hit by the strike), you are due a full refund back on the face value of your tickets. Click here to view the shows that are not impacted by the strike.

However, if you purchased your tickets through Ticketmaster, you will not receive a refund for the company's $3.10 per ticket "processing fee" or ticketFast, which enables you to download your ticket so you can print it out (additionally, they will not reimburse you for UPS ticket delivery, either).

Fortunately, the other major ticket company for Broadway -- Telecharge -- will offer a full refund, including on all fees.

If you've purchased tickets through Ticketmaster, do what I have done in the past when a show has been cancelled -- call and politely demand all fees back. If you are told they cannot, politely ask to speak with a supervisor. Please note that it's important not to lose your temper!

If they refuse, contact your credit card company and set up a dispute with them. There is absolutely no reason why Ticketmaster should withhold any fees when you, as the audience member are not at fault.

Remind them that you bought the ticket in good faith. Remind them that Local One of the International Alliance of Theatrical Stage Employees (I.A.T.S.E.) is striking against The League of American Theatres and Producers. Remind them that the Nederlander Organization locked out its stagehands to demonstrate solidarity with The League once the strike began.

As an audience member, you should not be held liable.

For a full rundown on the ticket refund policies, click here.

This is Steve On Broadway (SOB).

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5 Comments:

At 13 November, 2007, Blogger SarahB said...

Once again, Ticketmaster asserts its empirical method against the public. I understand that they are a business, but they already receive a portion of the ticket price for their service. WE should strike against THEM.

 
At 13 November, 2007, Anonymous Rockyroad said...

You Go Sarab

 
At 13 November, 2007, Blogger Gil said...

Steve, I'm going to re-post your post on my blog if you don't mind. Producers, Stagehands... you've pointed out the real enemy we need to be standing up to.

 
At 13 November, 2007, Blogger Steve On Broadway (SOB) said...

Sarah, If they weren't such a monopoly, I would be right there on the front line with you.

I've previously talked about the outrageous fees that Ticketmaster slaps on tickets.

They're an outrage.

 
At 13 November, 2007, Blogger Steve On Broadway (SOB) said...

Gil, Please be my guest.

And Sarah, I've reconsidered. Sign me up!

 

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