Tuesday, November 13, 2007
As I noted on Saturday, some of the announced ticket refund procedures in light of the Broadway stagehands strike had me fit to be tied.
If you're holding tickets for a show that has been cancelled due to the strike (and it's important to note here that Wednesday matinee performances won't occur at theatres hit by the strike), you are due a full refund back on the face value of your tickets. Click here to view the shows that are not impacted by the strike.
However, if you purchased your tickets through Ticketmaster, you will not receive a refund for the company's $3.10 per ticket "processing fee" or ticketFast, which enables you to download your ticket so you can print it out (additionally, they will not reimburse you for UPS ticket delivery, either).
Fortunately, the other major ticket company for Broadway -- Telecharge -- will offer a full refund, including on all fees.
If you've purchased tickets through Ticketmaster, do what I have done in the past when a show has been cancelled -- call and politely demand all fees back. If you are told they cannot, politely ask to speak with a supervisor. Please note that it's important not to lose your temper!
If they refuse, contact your credit card company and set up a dispute with them. There is absolutely no reason why Ticketmaster should withhold any fees when you, as the audience member are not at fault.
Remind them that you bought the ticket in good faith. Remind them that Local One of the International Alliance of Theatrical Stage Employees (I.A.T.S.E.) is striking against The League of American Theatres and Producers. Remind them that the Nederlander Organization locked out its stagehands to demonstrate solidarity with The League once the strike began.
As an audience member, you should not be held liable.
For a full rundown on the ticket refund policies, click here.
This is Steve On Broadway (SOB).